Lead Product Designer
Stakeholders & Users Interviews
Abbott is one of the biggest pharmaceutics and healthcare companies in the world. When the pandemic exploded, they needed to digitalize an outdated physical process for which technicians were personally going where the lab machines were located, and manually installing the softwares via USB key.
Building a software to digitalize the employees process, allowing them to remotely manage the laboratory machines and face the pandemic constraints.
We tried to gain as much info as possible on the employee's current process by asking internal stakeholders, but they could not give us many insights.
Only on-the-field people would know their process perfectly, so we asked for a large dock of users to interview.
We ran interviews for two months and gained all the details needed to get to know their daily workflow in detail.
Deliverables: Proto Personas | User Flows | User Stories
Wireframes were built in order to be tested.
It was the first time that technicians were dealing with the transformation of their process from physical to digital.
This transition could potentially have tons of friction points.
After 8 quick iterations, wireframes were feeling familiar to the target and tasks were completed smoothly.
Abbott's development team dictated some requirements.
The application has been designed to follow the Material Design System.
It also required 30 hours of Visual QA.
After all that research, the application has been a success - Abbott people say :)
2022 - Crafted with love