Managing COVID-19
lab machines remotely
across the world
Specifics
2020
Lead Product Designer
Stakeholders & Users Interviews
Proto Personas
User Flows
Wireframes
User Testing
High-Fidelity Design
Design System
Challenge
Abbott is one of the biggest pharmaceutics and healthcare companies in the world. When the pandemic exploded, they needed to digitalize an outdated physical process for which technicians were personally going where the lab machines were located, and manually installing the softwares via USB key.
Goal
Building a software to digitalize the employees process, allowing them to remotely manage the laboratory machines and face the pandemic constraints.
Research & Ideation
We tried to gain as much info as possible on the employee's current process by asking internal stakeholders, but they could not give us many insights.
Only on-the-field people would know their process perfectly, so we asked for a large dock of users to interview.
We ran interviews for two months and gained all the details needed to get to know their daily workflow in detail.
Deliverables: Proto Personas | User Flows | User Stories
12
Stakeholder Interviews
5
Proto Personas
92
User Interviews
16
User Stories
Creation
Wireframes were built in order to be tested.
It was the first time that technicians were dealing with the transformation of their process from physical to digital.
This transition could potentially have tons of friction points.
After 8 quick iterations, wireframes were feeling familiar to the target and tasks were completed smoothly.
Click through and explore - If you want to keep scrolling the page, move your pointer outside of the prototype.
High Fidelity Design
Abbott's development team dictated some requirements.
The application has been designed to follow the Material Design System.
It also required 30 hours of Visual QA.
After all that research, the application has been a success - Abbott people say :)
I'm ready for what's next.
2023 - Hand-crafted with love